Pharmacy Assistant Calgary

To assist with the technical functions of dispensing prescriptions and delivering pharmacy services, and participate in the maintenance and operations of the Pharmacy, providing superior, timely, and caring service to customers.



  • Customer Service
  • Performing duties in priority according to Role assigned on Role Assignment Schedule
  • Referring all clinical inquiries to the Pharmacist; for example: those related to medication purpose, use, and recommendations (including prescriptions, OTCs, and restricted sale products); diseases and conditions and professional fees
  • Setting realistic customer expectations as to wait times and effectively communicating completion timelines to patients
  • Locating and cashing out prescriptions and any ancillary items
  • Providing accurate information in response to customer inquiries
  • Resolving customer issues according to established standards and ensuring appropriate intervention by the Pharmacist
  • Drawing patients attention to literature or information as required
  • Ensuring patients requiring counseling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the Pharmacist in a timely and appropriate manner
  • Managing customer inquiries both in person and over the phone Administration
  • Receiving new and repeat prescription orders in accordance with Standard Operating Procedures
  • Preparing and submitting orders (e.g. medications, OTCs, special orders) with the exception of controlled drugs and narcotics
  • Adjudicating third-party billing online and managing manual third-party accounts; collecting outstanding monies from customers where necessary
  • Answering telephone, ensuring that appropriate telephone etiquette is observed at all times, and referring to a Pharmacist when necessary
  • Managing incoming faxes
  • Assisting Pharmacist in coordinating call-backs
  • Identifying patients who are candidates for pharmacy services where appropriate and providing administrative support to the Pharmacist
  • Contacting physicians offices as needed (e.g. for special authorization requests) and maintaining all relevant documentation
  • Generating reports as required Front Store Merchandising Duties *Ordering and maintaining non-prescription merchandise in the dispensary, including stock rotation and the management of expired product
  • Assisting with opening/closing the lock-and-leave panels/gates
  • Assisting with removing and replacing patient education and health-related signage Prescription Workflow
  • Performing data entry for new prescriptions and managing refill request processing; adjudicating claims to third- party payor in accordance with the Pharmacy Standards of Practice; reviewing and adjusting third-party adjudication records
  • Selecting medications to fill prescriptions according to Pharmacy Standards of Practice and preferred brand selection
  • Efficiently counting or measuring, packaging, and labelling prescriptions as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete
  • Mixing, reconstituting, or compounding prescriptions, upon request and as directed and supervised by the Pharmacist
  • Accepting written prescriptions or refill requests from customers in person or via telephone
  • Entering and maintaining appropriate data within the applicable Pharmacy systems
  • Resolving technical issues by contacting IT Service Desk or third-party adjudicators as required
  • Ensuring prescriptions are prioritized correctly in accordance with workflow
  • Performing inventory management, upon request and under the direction and supervision of the Pharmacist
  • Ensuring stock bottles are put away in accordance with established workflow


  • High school diploma and/or equivalent combination of education and retail and/or pharmacy-specific experience

Location: Calgary, AB
Status: Full-time, Permanent

FGC Health welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate and thank all applicants in advance for their time and interest in FGC Health. Should we select you to undergo a selection process for this opportunity we will contact you directly, either by email or phone. To learn more about FGC Health, please visit